PR reporting: back to basics?
-By Lisa Flounders, Account Director
PR reporting is an interesting topic, one which often divides PR professionals and wider communications teams. At PHM, we don’t think that any one way is the best way, but believe that our clients have different needs, different objectives, and therefore require different measurables.
Marketers, quite rightly, want to see quantifiable results for the work they do. They are able to measure content with numbers, very neatly, both digitally and on paper. This is a lot harder to achieve with PR, when the real value is often found in a quick phone conversation to find out what’s appearing in the property supplement at a national paper that weekend, or in knowing where a journalist likes to have coffee.
The industry has used many methods to measure its output and evaluate its results over the years. More traditional methods include AVE, which measures the size and prominence of a piece of coverage in a particular publication or online channel, and seeks to show the value of editorial versus paid-for content. To many, a positive piece of coverage in a weekend broadsheet, accompanied by a high-quality picture, is proof enough. To other clients, a more tailored approach is required, and we’ve been known to build our own evaluative models, based on point systems and key criteria, allowing us to work out where any gaps might be over time.
However we do it, we know that we need to do it in a way that fits the wider marketing objectives of our clients, and allows for a full, comprehensive picture of communications activity across the board. That’s why, as with all of our work, we take a bespoke approach; for PR reporting, one size certainly doesn’t fit all.
If you want to discuss real results, contact the team on firstname.lastname@example.org or 01483 561119.